FAQ
Frequently Asked Questions (FAQ)
1. Do you offer free shipping?
Yes! We provide free shipping on all orders with no minimum purchase needed.
2. How long does shipping take?
Orders are processed within 1–3 business days. After dispatch, delivery typically arrives within 2–5 business days, depending on your location. You'll be sent tracking details as soon as your order ships.
3. How can I track my order?
Once your order has been dispatched, you'll receive an email with your tracking number and a link to follow your package's progress in real time.
4. What is your return policy?
We accept returns within 30 days of delivery. To be eligible, items must be unused, undamaged, and returned in their original packaging. To get started, email us at support@tryslumberkiddies.com.
5. Are there any items that cannot be returned?
For hygiene and safety reasons, the following items are non-returnable:
- Hygienic or personal-use items (e.g., pacifiers, baby feeding products, sleep accessories)
- Items that have been opened, used, or removed from their original packaging
- Final sale or clearance items
6. Do you charge restocking fees?
No — we do not charge restocking fees. Customers are only responsible for the cost of return shipping.
7. How long does it take to receive my refund?
Once your return has been received and reviewed, approved refunds are issued to your original payment method within 10 business days.
8. Can I exchange an item?
We don't process direct exchanges. If you'd like a different product, simply place a new order and return the original item for a refund.
9. What should I do if my order is delayed or lost?
If your shipment seems delayed or missing, please reach out to our support team at support@tryslumberkiddies.com as soon as possible. We'll help track down your order or arrange a replacement if necessary.
10. How can I contact you?
Store Name: Tryslumberkiddies
Company Address: 30 N Gould St Ste R, Sheridan, WY 82801
Email: support@tryslumberkiddies.com
Phone: +1 929 248 4275