Refund policy

Return & Refund Policy

We offer a 30-day return window, meaning you have 30 days from the date your order is delivered to initiate a return.

To qualify for a return, your item must be in its original condition — unworn, unused, with all tags attached, and in its original packaging. A receipt or proof of purchase is required.

To get started, reach out to us at support@tryslumberkiddies.com.
Once your return request is approved, we'll provide instructions on how and where to send your item. Please note that packages sent back without a prior return approval will not be accepted.

For any return-related questions, don't hesitate to contact us at support@tryslumberkiddies.com.

Order Cancellations & Free Items

Orders that include a free gift, bonus product, or complimentary gift card are considered final once placed and cannot be cancelled. These items are tied to the original qualifying purchase. Should a return or refund be requested at a later date, any free items or gift cards associated with that order will be voided, and their value will be subtracted from the total refund.

Damages and Issues

Please examine your order as soon as it arrives. If you receive a defective, damaged, or incorrect item, contact us right away so we can assess the situation and resolve it promptly.

Exceptions / Non-Returnable Items

Some items are not eligible for return, including:

  • Perishable goods (e.g., food, flowers, or plants)
  • Custom or personalized products
  • Personal care and beauty items
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

Feel free to reach out if you have questions about whether your specific item qualifies.

Exchanges

The quickest way to get the item you want is to return your current item and, once the return is approved, place a new order for the replacement.

European Union 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without providing justification. The item must be unused, unworn, in its original packaging with tags intact. Proof of purchase is required.

Refunds

Once we receive and inspect your returned item, we'll send you an email confirming whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Keep in mind that your bank or credit card provider may require additional time to process and reflect the amount.

If 15 business days have passed since your refund was approved and you haven't received it, please contact us at support@tryslumberkiddies.com.



30-Day Returns

At Tryslumberkiddies, we want every purchase to feel risk-free. If you're not completely happy with your order, we've got you covered with a 30-day return or exchange policy starting from the day your order arrives.

Qualifications for Returns

The following conditions must be met for a return to be accepted:

  • Items must be unused, undamaged, and returned in their original packaging and condition.
  • Items that have been opened, used, or damaged through misuse will not be accepted.
  • We do not offer direct exchanges — please place a new order for the item you want and return the original for a refund.

Items That Cannot Be Returned

For hygiene and safety reasons, the following items are non-returnable:

  • Personal-use or hygienic items
  • Opened, used, or items not in their original packaging
  • Items marked as final sale or non-returnable at the time of purchase

Return Process

  1. Email our support team at support@tryslumberkiddies.com within 30 days of delivery to submit your return request.
  2. Please include your order number, the reason for your return, and any relevant photos if the item arrived damaged.
  3. Upon approval, you'll receive step-by-step return instructions by email.

Return shipping costs are the customer's responsibility. We recommend using a trackable shipping method to ensure your return reaches us safely.

Refunds

After we receive and review your return, we'll notify you via email. Approved refunds will be credited back to your original payment method within 10 business days.

No restocking fees are charged.

Store Name: Tryslumberkiddies
Company Address: 30 N Gould St Ste R, Sheridan, WY 82801
Email: support@tryslumberkiddies.com
Phone: +1 929 248 4275